Mid Island Animal Hospital faqs cover commonly asked questions. Learn about our commitment to pet well-being.

We Proudly Serve the Pets of Hicksville, NY, and Beyond

At Mid Island Animal Hospital, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at (516) 681-5477 for any other concerns you might have about your pet.

Do I Need to Make an appointment? Do you take emergencies?

Yes, we see our patients by appointment and do our best to stay on time.

We will see your pet the same day if they are sick. Should you have an emergency we ask you to call before heading over so our team can get prepared to assist your pet.

For afterhours emergencies you can call our hospital 516-681-5477 follow the prompts to be connected with VEG Veterinary Emergency Center of Carle Place

What is your Payment Policy?
Payments are due in full at the time of services. We accept Cash, Visa, Mastercard, American Express, Discover and CareCredit. To learn more about our payment options, please click here.
Do you accept insurance?

Payment is due in full at the time of services. Your insurance company reimburses you for what your plan covers. We are happy to supply medical notes for you to be able to process your claim or any other information your insurance company may need.

Prescription Refill Policy

To request a refill of your pet’s medication please call or text us at 516-681-5477. You can also use the widget link on our website to ask for a refill of your pet’s current medication to be picked up at our hospital. Additionally, we have an online pharmacy button that you can request medication to be mailed directly to you from our third party partner Vetcove.

Please remember to order medications a few days before running out to make sure we have your pet’s medication in stock.

A medication refill request may be denied or put on hold for the following reasons:
  • Your pet has not been examined within the year.

    According to New York State Practitioner Law, a current VCPR (Veterinary – Client-Patient- Relationship) must be maintained in order to legally diagnose medical conditions and subsequently prescribe medication.

  • Your pet may be due for bloodwork which evaluates how well they are tolerating the medication. We will be able to see if it’s working effectively & check for any possible side effects that may result from the medication.
How Do I know if my pet is in pain?
If you think your pet is sick or injured, call our office 516-681-5477. Pets can experience pain in many different ways. If you notice your pet acting differently than normal, they may be in pain. Some pets may stop eating, be lethargic, cats may hide, others might be limping or shaking head due to an ear infection.
When should I have my pet spayed or neutered?
Depending on the breed generally between 6 months and a year.
What is heartworm disease? How could my pet get it? Why do I need blood tests?

Your pet can get heartworm disease from infected mosquitoes. If your pet gets heartworm disease and it is left untreated it could be fatal.

We test for heartworm at 6 months old, which is the earliest time it can be detected. Then every 12 months your pet should be tested. Even if your pet does not go outside, they may contract heartworm disease from an infected mosquito that has come into your home.

How do I prevent my dog from getting heartworm disease? Why do I need blood tests if I am on preventative medication?
Heartworm preventative is available and should be given once a month. Topical or chewable tablets are available to be given monthly. Pro-heart injectable is also an option and lasts 12 months. These heartworm preventatives depending on the product help prevent other internal parasites like worms, or fleas and ticks.

Annual bloodwork is necessary to check for heartworm disease. Even if your pet has been on the medication year-round the product may have failed for various reasons, (missed dose, pet may have spit the medication out, the topical may not have absorbed effectively.) Like any medication, no medication is 100% effective.

Can the fecal sample test for heartworms?
No, the fecal sample we ask you to bring will test for intestinal parasites. Heartworm disease is a “blood-borne” disease and will need a blood test once a year to see if your pet has contracted it.
How do I stop my pet from getting fleas?
We recommend all cats & dogs be given monthly flea and tick preventative.
Why should I get my pet’s teeth cleaned?
To maintain your pet’s overall health, it is important to have annual exams where the doctors can examine your pet’s mouth and recommend full dental workups when necessary. We are fully equipped to keep your pet’s mouth healthy.